Specialty Pharmacy Application Support and Platform Stabilization
24×7 application support and platform stabilization for a leading US specialty pharmacy operator.
The problem
A leading US specialty pharmacy was experiencing rising incident rates across its dispense, claims, and adherence workflows — with no documented runbooks for the highest-impact issues.
How we engineered it
- 1Took ownership of L2/L3 application support across the dispense, claims, and patient-engagement workflows
- 2Built runbooks, SLOs, and change-management discipline into the operating model
- 3Embedded document AI and agent assist into the highest-volume agent flows
- 4Migrated reactive support into a continuous-improvement engineering practice
What shipped
Measured outcomes from the program — not promises.
What we built it on
The complete case study, including detailed timelines and additional context, is published on the Neutrino site.
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